304 Hudson Street  FL 3   New York, NY   10013   |   212.431.4242
Terms and Conditions
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the cxny.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the cxny.com website.
Privacy and Security
We are committed to protecting your privacy and providing a secure and safe shopping experience. When you place orders or access your account, all information is encrypted during transmission using SSL (Secure Sockets Layer) technology. We do not sell, trade, or disclose your personal information to others. Your information is collected solely to process and fulfill your order.
Customer Information
CX Design only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and email addresses. CX Design will only contact the customer by phone or by email with information regarding an order placed online via cxny.com. CX Design may occasionally send email notices regarding new product lines if the customer has elected to join the email list. There is the option to discontinue these emails at any time by following the link at the bottom of every email. At no time does CX Design retain sensitive information such as credit card numbers. CX Design does not share customer information under any circumstances.
List Pricing
CX Design reserves the right to update or modify pricing at any time without prior notice. New York State Law requires that we collect sales tax on all orders shipped and placed within New York State, unless customer supplies a resale certificate.
Item Availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, you will be notified at once via e-mail. You will be given the option to either exchange the product for another that is in stock or cancel the order. If you choose to cancel the order we can notify you when the item is back in stock.
CX Design accepts all major credit cards. Payment is processed only when order has shipped.
Shipping and Freight
All orders are shipped UPS unless otherwise specified. Our domestic shipping rate within the 48 contiguous states is 7.5% of the total order. Please contact us at info@cxny.com or call us in New York at 212.431.4242 or TOLL FREE at 888.431.4242 for shipping rates outside of the contiguous Unites States, international shipping rates or if you require expedited shipping.
Returns and Claims
Our products are packed to exceed UPS requirements and are shipped free from defects. If a damage has occurred in transit, please notify us within 7 days to arrange for a replacement or to ensure that we can file a claim with UPS.
All other claims such as incorrect item, shortage, and quality of goods must be made to CX Design within seven days of receipt.
We do not accept returns unless the order has arrived damaged. We are happy to make an exchange and work with you to ensure that you are satisfied with your CX Design purchase. If there are circumstances that require us to accept a return please note that this will be subject to a 25% restocking fee and the item must be in resalable condition.
Customer Service
We want your online shopping experience at CX Design to be simple and satisfying. Please call us with any questions or assistance you may require and we will be happy to help you:
Business Hours: 9:00 - 6:00 EST Monday thru Friday
Email info@cxny.com
In New York 212.431.4242
TOLL FREE 888.431.4242
Fax 212.431.4286
CX Design
13 Grattan Street Suite 401
Brookly, NY 11206
CX Design and cxny.com are all property of CX Design Inc. All images, graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from CX Design Inc.